Terms of Use

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Panos Melekkis Jewellery FZ-LLC (“we,” “us” or “our”), concerning your access to and use of the www.panosmelekkis.ae website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”).

You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference including but not limited to the Terms of Supply, the Privacy Policy and the Cookies Policy. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason.

It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights of the United Arab Emirates and international conventions.

The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Violators will be prosecuted to the fullest extent permissible under applicable law.

“Intellectual Property” means all trademarks, patents, inventions (whether patentable or not), copyrights, moral rights, product designs, design rights, trade names, business names, service marks, logos, service names, trade secrets, domain names, database rights and any other intellectual property or proprietary rights (whether registered or unregistered) including rights in computer software and all registrations and applications to register any of the aforesaid items.

USE OF SITE CONTENT

All information, text, materials, graphics, products, product names, images, designs, tag lines, logos, button icons, images, video and audio clips, trademarks, trade names, service names (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of the Site are provided to you as a service to allow you and other users to browse our products and services.

You are only permitted to access and use this Site for your personal, non-commercial purposes, and you must not:

modify, publish, transmit, transfer, sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Site Content, in whole or in part, except as otherwise expressly permitted in these Terms;
use this Site in violation of any applicable law or regulation;
use this Site to transmit, distribute, store or destroy material, including without limitation Site Content, in a manner that will infringe our copyright, trademark, trade secret or other intellectual property rights or others or violate the privacy, publicity or other personal rights of others;
sell, modify or delete the Site Content or reproduce, display, publicly perform, distribute or otherwise use the Site Content in any way for any public or commercial purpose;
access data not intended for you or logging into a server or account which you are not authorised to access;
attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
use the Site Content impersonate or otherwise misrepresent your identity or affiliation with us or any other person or entity;
use the Site Content to send unsolicited mail or email, make unsolicited phone calls or send unsolicited faxes regarding promotions and/or advertise of products or services;
use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site, including without limitation, material that contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines that are intended to damage detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information;
attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Site; or
frame or link to any Site Content or information available from the Site

You shall not copy, store, redistribute or publish any Site Content without our written permission.

PURCHASE OF PRODUCTS

The terms and conditions pursuant to which we sell products to you shall be governed by the Terms of Supply. By purchasing products on the Site, you agree to be bound by our Terms of Supply, which is incorporated into these Terms of Use.

You may be required to register with the Site before you can proceed with any purchases. You agree to keep your password confidential and will be responsible for all use of your account and password. You must notify us immediately of any breach of security or unauthorized use of your account. Although we will not be liable for your losses caused by any unauthorized use of your account, you may be liable for our losses or others due to such unauthorized use. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. By registering yourepresent and warrant that all registration information you submit will be true, accurate, current, and complete, that you will maintain the accuracy of such information and promptly update such registration information as necessary and that you have the legal capacity and you agree to comply with these Terms of Use.

ELIGIBILITY TO PURCHASE

The purchase of our products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of United Arab Emirates.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

ORDERS

We offer products for sale that are in stock and available for dispatch. Occasionally however, we may be waiting for shipments from our factory. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive a product from our factory or sister stores. In these circumstances, we will notify you by email and refund any payment made by you within thirty days of being advised that products become unavailable.

Sometimes, high demand causes us to run out of certain products. If we don’t have a product that you have ordered in stock, we’ll notify you by email immediately.

PRICING

Prices shown for our products on the Site are in AED (United Arab Emirates Dirham) and are inclusive of taxes. These prices are subject to change at any time in our sole discretion.

ACCEPTANCE OF ORDER

Once you have placed your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received your order.

Acceptance of the order and completion of the contract between you and Panos Melekkis Jewellery FZ-LLC will be perfected when we dispatch the products to you at which time you will receive a second email containing you tracking number,and confirming that your order has been dispatched. The sale contract is therefore concluded in the United Arab Emirates. Neither our third-party payment processor nor our nominated courier has the authority to accept an order on our behalf.

We reserve the right not to accept or fulfill your order in the event, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular product, that the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within these Terms. Furthermore, we may refuse to process your order for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party in this respect.

Though we make every effort to make sure details on our Site are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the products, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (“Third-Party Websites“) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content“).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern.

PAYMENT

Payment can be made by Visa, MasterCard and any other methods which may be clearly advertised on the Site from time to time. Once the transaction is complete, the payment will be debited and cleared from your account and you will then be redirected to the Site. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide us when accessing or ordering from the Website.

DELIVERY AND INSURANCE

We offer shipping within United Arab Emirates.

Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. Weare not responsible and/or liable for any delays caused due to reasons out of our control, in which case we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Panos Melekkis jewellery, and transfer of responsibility in the same way. The products are your responsibility from the time we deliver them to the address you gave us.

PERSONAL DATA

We care about personal data privacy and security. Please review our Privacy Policy /posted on the Site. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United Arab Emirates.

TERM AND TERMINATION

These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE [YOUR ACCOUNT AND] ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you.

Notwithstanding such termination or suspension, you will continue to be subject to these Terms. Except as otherwise expressly stated in these Terms, we shall not be liable to you or to any third party for any modification, termination, suspension or discontinuation of the Site.You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

The laws of the United Arab Emirates as applied in the Emirate of Dubai shall govern these Terms and your access to our Site, without giving effect to any principles of conflicts of law therein.Any dispute regarding these Terms or our handling of your Personal Information and General Information is subject to the exclusive jurisdiction of the Courts in Dubai.

DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, FREEDOM FROM COMPUTER VIRUS AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, NOTWITHSTANDING THE AFOREMENTIONED THERE IS NO LIMITATION OF LIABILITY TO THE EXTENT NOT PERMITTED BY APPLICABLE LAW.

MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us by calling our customer service team at +971564584432 (“Contact Numbers”) or by writing to us at info@panosmelekkis.ae or through our social media accounts or our contact form, as described herein.

CANCELATION & RETURN

In case you change your mind about a purchase, you may cancel your order on the sam day, by calling our Contact Numbers.

It is a basic prerequisite to cancel the order on time before the process of shipping has started. You can cancel an order the same day the order was placed, provided it is a working day (Sunday to Thursday, excluding public holidays).

In case you wish to return any purchased products, you may do so within 15 days from the date received, for an exchange of another item only.

The date that is on the courier receipt is considered the date of return of the product. The product can be returned to the store, whereas for returning it to the company through mail, you will be charged with the return shipping cost.

In order to make a return, please keep in mind the following:

The date of your order’s delivery to the date of the submission of the return request should not exceed 15 calendar days.
The company’s special marker and the product’s tags should not be removed or damaged.
All product documents, such as packaging, receipt and certification of authenticity accompanying the product are part of the product and should be returned as well.
In case the product is accompanied by a gift, this should be returned as well.
The shipping package should be secure to prevent any damages during shipment. Our company will not be responsible for any loss or damage to the product shipped back to our company.
The package should be in its original (manufactured) state.
Any product returned must be in a new, unworn and resaleable condition and by the Terms and Conditions described herein, we reserve the right to refuse to provide you with a credit note where the product is returned damaged or showing signs of use or wear.

You will get a credit note valid for 1(one) year within 14 (fourteen) working days, after receipt of returned products, or the order cancellation, in case you return a product, or cancel an order.

TERMS OF SUPPLY

THESE TERMS

1.1 What these terms cover?

These are the terms and conditions on which we supply products to you. They form an integral part of the Terms of Use of the Site.

1.2 Why you should read them?

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or cancel the order, return the product, what to do if there is a problem and other important information.

1.3 Are you a consumer?

You are a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer?

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

INFORMATION ABOUT US AND HOW TO CONTACT US:

2.1 Who we are?

We are Panos Melekkis Jewellery, liability company registered under the Laws of UAE with registration number 101327, having our registered office is at Dubai Design District, Building 1A, 507, Dubai, UAE.

2.2 How to contact us?

You can contact us by telephoning our customer service team at +971564584432 or by writing to us at info@panosmelekkis.ae or through our social media accounts or our contact form, as described herein.

2.2 How we may contact you?

If we have to contact you we will do so by telephone or by writing to you at the phone, email address or postal address you provided to us during user registration and/or in making your order.

OUR CONTRACT WITH YOU:

3.1 How we will accept your order?

By placing an order, you are making an offer for the products. The acceptance of your order will take place upon dispatch of the products, at which point a contract will come into existence between you and us. Upon completion of the order and the payment, a confirmation message will appear on our website. You will also receive a confirmation email to your email address. It shall be emphasized that any confirmation messages appearing on our website upon completion of the online payment and confirmation emails to your email address are merely notifications that your order has been placed. They do not, by any means constitute acceptance of your order (offer).

3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock; because of unexpected limits on our resources which we could not reasonably plan for; because a credit reference we have obtained for you does not meet our minimum requirements; because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. A credit note valid for 3 (three) months, with the full amount paid, shall be given in case we are unable accept your order.

3.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We ship worldwide.

Our Site is currently able to ship to all eligible addresses worldwide excluding hostels, prisons, and P.O. Boxes addresses. This may change at any time if we consider it as necessary for the right execution of our orders.

OUR PRODUCTS:

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product(s) may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions, specification and measurements indicated on our website may not be entirely accurate and may have a 5-10% variation.

YOUR RIGHTS TO MAKE CHANGES:

If you wish to make a change to the product(s) you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.

PROVIDING THE PRODUCTS:

6.1 Delivery costs.

The costs of delivery will be as displayed on our website and may vary between different products and/or destinations. Delivery within the UAE will be free of charge.

6.2 Time of delivery of the product(s).

The goods will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

6.3 We are not responsible for delays outside our control.

If our supply of the product(s) is delayed by an event beyond our control, we will contact you as soon as possible to inform you of this fact, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to terminate the contract and receive a credit note valid for 1(one) year, for any product(s) you have paid for but not received.

6.4 Collection by you.

If you have asked to collect the product(s) from our premises, you can collect them from us at any time during our working hours (excluding public holidays) as displayed in our Site.

6.5 If you are not at home when the product(s) is/are delivered.

If no one is available at your address to take delivery and the product(s) cannot be posted through your letterbox, the relevant courier company will leave you a note informing you of how to rearrange delivery or collect the product(s) from a local depot.

6.6 If you do not re-arrange delivery.

If you do not collect the product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot. If, despite the relevant courier’s company reasonable efforts, are unable to contact you or re-arrange delivery or collection the product(s) will be returned to us and we may terminate the contract at any time we believe is necessary.

6.7 When you become responsible for the goods.

The product(s) will be your responsibility from the time of delivery to the address you gave us or from the time you receive the product(s) from the relevant courier’s local depot as arranged by you.

6.8 When you own goods.

You own goods once we have received payment in full.

YOUR RIGHTS TO CANCEL AND RETURN THE PRODUCT(S):

7.1 You can cancel the order and return the goods.

Your rights when you cancel or return the product(s) will depend on what you have bought, whether there is anything wrong with it, how we are performing and whether you are a retail consumer or business customer.

7.2 If the product(a) is/are faulty or misdescribed.

If the product(s) you have bought is faulty or misdescribed you may have a legal right to cancel contract (or to get the product(s) repaired or replaced or to get some or all of your payment in full, back).

7.3 If you change your mind.

You have the right to change your mind if you are a consumer under the Consumers’ Rights Law 2013 (Ν. 133(I)/2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a credit note valid for 1(one) year. This may be subject to deductions and you will may have to pay the costs of return of any goods under certain circumstances.

7.4 When consumers do not have a right to change their minds.

Your right as a consumer to change your mind does not apply in respect of:

(a) damaged or destroyed product(s);

(b) products sealed for health protection or hygiene purposes (for example earrings), once these have been unsealed, unpacked or untagged after you receive them;

7.5 Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you are not a consumer who has a right to change his/her mind you can still cancel the order before it is completed or return a product, but you may have to pay us compensation. A contract is completed when the products are delivered and paid for. If you want to terminate a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will be terminated immediately and we will provide you with a credit note valid for 1(one) year with any sums paid by you for product(s) not provided but we may deduct from that credit note (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your decision to terminate the contract.

HOW TO CANCEL THE ORDER OR RETURN A PRODUCT:

8.1 Tell us you want to cancel the order or return a product.

To cancel an order or return a product, please let us know by doing one of the following:

Phone or email. Contact customer services at the Contact Numbers indicated above, email us at info@panosmelekkis.ae or text us through our social media accounts. Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.2 Returning product(s) after ending the contract.

If you cancel the order for any reason after the product(s) has/have been dispatched to you or you have received it/them, you must return it/them to us. You must either return the goods in person to where you bought them, post them back to us at PanosMelekkisJewellery FZCO LLC, If you are a consumer exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. You are also able to visit our store and return the goods in person.

8.3 When we will pay the costs of return.

We will pay the costs of return:

(a) if the product(s) is/are faulty or misdescribed;

(b) if you terminate the contract because we have told you of an upcoming change to the product(s) or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

In all other circumstances you must pay the costs of return.

8.4 What we charge for collection.

If you are responsible for the costs of return and we are collecting the product(s) from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

8.5 How we will “refund” you.

If you are entitled to a return under these terms, we will provide you with a credit note valid for 1(one) year with the price you paid for the product(s) including delivery costs, by the same method used for payment. However, we may make deductions from the price, as described below.

8.6 When we may make deduction from the credit note if you are a consumer exercising your right to change your mind.

If you are exercising your right to change your mind we may reduce the value of the credit note of the price to reflect any reduction in the value of the goods, if this has been caused by your handling to them in a way which would not be permitted in a shop. If we provide you with a credit note in consideration of the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.7 When your credit note will be provided.

We will provide you with any credit note as soon as possible. If you are a consumer exercising your right to change your mind then:

(a) Your credit note will be provided to you within 14 days from the day on which we receive the product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us, either by email or by post.

(b) In all other cases, your credit note will be provided within a period of 14 days from the date you informed us of the fact that you have changed your mind.

IF THERE IS A PROBLEM WITH THE PRODUCT(S):

How to tell us about problems.

If you have any questions or complaints about the product(s), please contact us. You may contact our customer service team at the Contact Numbers mentioned above or write to us at info@panosmelekkis.ae or text us through our social media accounts. Alternatively, if you are living in the UAE Dubai there is a store near you, you can speak to any of our staff in-store.

YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCT(S):

10.1 We warrant that on delivery, and for a period of 24 months from the date of delivery (warranty period), any product shall:

conform in all material respects with their description and any relevant specification;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Law 1979(Ν. 10(I)/1994, as amended); and
be fit for any purpose held out by us.

10.2 If:

(a) you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in above;

(b) we are given a reasonable opportunity of examining such product; and

we shall, at our option, repair or replace the defective product, or provide you with a credit note valid for 1(one) year in consideration of the price paid for the defective product.

10.3 We will not be liable for a product’s failure to comply with the warranty in, if:

(a) you make any further use of such product after giving a notice in accordance the above;

(b) the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, use or maintenance of the product or (if there are none) good trade practice;

(d) you alter or repair the product without our written consent, instructions or the product(s) have been altered or repaired by another person and not by us; or

(e) the defect arises as a result of fair wear and tear, willful damage, negligence, or abnormal wearable conditions.

10.4 Except as provided in above, we shall have no liability to you in respect of a product’s failure to comply with the warranty.

10.5 These terms shall apply to any repaired or replacement product(s) supplied by us.

PRICE AND PAYMENT

11.1 Where to find the price for the product(s).

The price of the product(s) (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product(s) advised to you is correct but errors may occur.

11.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your order date and the date we supply the product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) in full before the change in the rate of VAT takes effect.

11.3 Incorrect prices.

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, provide you with a credit note valid for 1(one) year in consideration of any sums you have paid and require the return of any product(s) provided to you.

11.4 Time and method of payment.

We accept payment with credit card, Visa, Mastercard, JCC or through PayPal.

The payment takes place prior to the dispatch of the product(s) at the time you proceed to checkout, where you pay for the product(s) you wish to purchase. Upon completion of the order and the payment, a confirmation message will appear on our website. You will also receive a confirmation email to your email address. It shall be emphasised that these are merely notifications that your order has been placed. They do not, by any means constitute acceptance of your order (offer). The acceptance of your order is made by us when we dispatch the product(s).

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for any loss or damage you suffered that is a foreseeable result of the breaking of this contract on our part or our failure to use reasonable care and skill. However, we shall not in any occasion be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if, either it is obvious that it will occur or if, at the time the contract was made, both we and you knew it might happen, for instance, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product(s); and for defective product(s) under the Sale of Goods Law 1979(Ν. 10(I)/1994 and the Consumers’ Rights Law 2013 (Ν. 133(I)/2013).

12.3 We are not liable for business losses.

We only supply the product(s) to you for private use thus, we shall not by any means be liable for any business losses you may suffer as a result of the use of the product(s) for business purposes.

HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we will use your personal information.

We will only use your personal information as set out in our Privacy Policy. We will use your personal information for the purposes of (a) providing to you access to and use of our website, (b) providing customer support, billing and other similar activities related to the orders placed through our website or information requested by our customers, and (c) keeping you informed about products, services, offers and to improve our services. In accordance with the provisions of the General Data Protection Regulation (GDPR), where you do not wish to receive information about other products, services, offers and events, notify us in writing. Moreover, if you wish to have your personal data deleted, meaning the cessation of any further processing or storing of your personal data by us, you may do so anytime by notifying us in writing.

OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will provide you with a credit note valid for 1(one) year in consideration of any payments you have made in advance for product(s) not provided.

14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).

You may only transfer your rights or your obligations under these terms to another person if we consent to this in writing.

14.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to terminate the contract or make any changes to these terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breach to this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer.

The Terms of Supply of Goods set out hereto are governed exclusively by the Laws of the Republic of Cyprus and for any dispute which may arise between you and us in respect of any matter, the Courts of the Republic of Cyprus, shall have exclusive jurisdiction.

PRIVACY AND COOKIE POLICY

This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE:

1.1 Purpose of this privacy policy:

This privacy policy aims to give you information on how we collect and processes your personal data through your use of www.panosmelekkis.ae including any data you may provide through this website when you register as a user and/or purchase a product.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

This privacy policy is an integral part of the Terms of Use of the Site

1.2 Controller:

PanosMelekkisJewellery FZ-LLC is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

We have not appointed a data protection officer (DPO) responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact us using the details set out below.

1.3 Contact Details:

Trade Name: PanosMelekkisJewellery

Email: info@panosmelekkis.ae

Postal address: Building 1, A507, Dubai Design District, Dubai, UAE

You have the right to make a complaint at any time to the National Data Protection Authority UAE (NDPA), the UAE supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the NDPAso please contact us in the first instance.

1.4 Changes to the privacy policy and your duty to inform us of changes:

We keep our privacy policy under regular review and we may unilaterally change it from time to time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.5 Third-Party links:

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THE DATA WE COLLECT ABOUT YOU:

2.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of the services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses where applicable.
Usage Data includes information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 Failure to provide your personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel an order you have with us but we will notify you if this is the case at the time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through direct interaction where you provide us with your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise or via automated technologies or interactions or through third parties such as analytics providers, advertising networks, search information providers or publicly available sources. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.

HOW WE USE YOUR PERSONAL DATA:

We will use your personal data when the law allows us to. Most commonly, in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you;
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
Where we need to comply with a legal obligation.

Your consent will be requested before providing any third party your information for direct marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data.

MARKETING:

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use the personal data you provided us to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which product(s) and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, if you have registered as a user and/or purchased product(s) from us and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

OPTING OUT:

You can ask us or third parties to stop sending you marketing messages at any time, by contacting us.

CHANGE OF PURPOSE:

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

DISCLOSURES OF YOUR PERSONAL DATA:

We may share your personal data with the internal or external parties including service providers, professional advisers, regulators and/or other authorities.

INTERNATIONAL TRANSFERS:

We do not intend to transfer your personal data outside the European Economic Area (EEA).

In the case that we deem necessary to do so, we ensure a similar degree of protection to the one applicable in the EEA is afforded to it.

DATA SECURITY:

Appropriate security measures are in place to safeguard your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

DATA RETENTION:

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

YOUR LEGAL RIGHTS:

12.1 Your rights

You have the right to request access to your personal data, request correction of the personal data that we hold about you, request erasure of your personal data, object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) but for some reason you feel it impacts on your fundamental rights and freedoms, request restriction of processing of your personal data, request the transfer of your personal data to you or to a third party, withdraw consent at any time.

12.2 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

12.3 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

12.4 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

COOKIES

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